General Questions

We will ship your order discreetly, meaning that your order will arrive in our custom black shipping box with no logo or branded markings. The ship from address will simply say "KSDC" on the packaging label. The package will NOT say "RHYHTM”, “RHYTHM by Kama Sutra”, “The Kama Sutra Company", or "Kama Sutra." The package will NOT have our logo on the outside.

Should you purchase an item from RHYTHM-TOYS.COM and be dissatisfied, we will accept returns if received within 60 days of original purchase date. To qualify for a refund, items must be received by RHYTHM by Kama Sutra UNOPENED and UNUSED within 30 days of the original purchase date. If an unopened item is returned after 30 days of original purchase date, but not more than 60 days, RHYTHM by Kama Sutra will offer a return for exchange only. Note: RHYTHM by Kama Sutra will exchange your items 1 time per order. Further exchanges on the same order will accrue shipping charges.

Every RHYTHM by Kama Sutra product comes with a 2-Year Limited Warranty, from the date of original purchase. Said warranty pertains to the working parts and implements related to the fundamental operation of the item and/or any defects, cosmetic, functional, or otherwise in regards to the manufacturing of the item.

In addition to the 2-year limited warranty, Rhythm by Kama Sutra products are backed by a 10-Year Quality Guarantee. This guarantee allows parties that have purchased a RHYTHM by Kama Sutra product to purchase a new massager of the same or equivalent style from RHYTHM-TOYS.COM at a 50% MSRP discount if they experience complications with their current massager.

In order to ensure that you are able to take full advantage of the aforementioned 2-year Limited Warranty, Kama Sutra requests that you REGISTER your item by visiting RHYTHM-TOYS.COM as soon as possible after purchase. To REGISTER your product you must first CREATE AN ACCOUNT. Once you have done so click on the REGISTER icon found in the upper right-hand portion of the page and enter the requested information, along with the applicable details pertaining to your item, including the item’s unique, 22-digit serial number found on the detachable card of the item’s outer sleeve packaging, and SUBMIT. Doing this will allow you to both confirm your item’s authenticity and provide assurance that your investment is protected.

Your detachable warranty card, along with your purchase receipt will act as proof-of-purchase of your RHYTHM by Kama Sutra Pleasure Instrument and to ensure that said purchase falls within the allotted 2 Year Limited Warranty period. Please keep these documents together and readily accessible in order to prevent any delay in fulfillment of warranty terms and/or conditions.

We accept American Express, MasterCard, Visa, & PayPal.

You will receive an email once your package has been sent out with tracking information regarding delivery. If you do not receive this email please Contact Us.

Your RHYTHM product’s lifespan will be greatly increased with proper maintenance and care. Always clean you RHYTHM massager thoroughly before and after each use. The best way of doing this is to use a purpose-made cleaning solution such as RHYTHM’s toy cleaner. You can also wipe your silicone massager with a wet warm sponge and soap, making sure to repeat with clean hot water and pat dry with a lint-free cloth or towel. Never use cleansers containing alcohol, petrol or acetone as they can damage silicone.

Always try to charge your item first. Note that the LED light may take a few moments to react and pulse if the item’s battery has been fully drained. Also be sure to check that all connections to and from the item are firmly in place and connected to an appropriate power source.

Please keep in mind that you must charge you massager fully before its first use. Consult your item’s user manual for appropriate charge time.

In order to preserve the quality of your RHYTHM massager, we would advise against using silicone-based lubricants. The use of such lubricants creates the possibility of an irreversible stickiness on the massager’s silicone surface. Ingredients in some Silicone lubricants may even cause the massager’s silicone surface to swell and degrade.

Your best bet would be a water-based lubricant like Kama Sutra Love Liquid Classic. But, if you decide to use a silicone lubricant, always test a small amount on the massager’s surface beforehand to make sure.

With the exception of BHANGRA, all RHYTHM by Kama Sutra massagers are 100% water-proof and can be used/submerged in water.

BHANGRA is splash-proof and can only be taken in the shower. NEVER SUBMERGE BHANGRA IN WATER

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